Shipping policy

At Zenix Beauty, we aim to prepare and dispatch all orders as quickly and carefully as possible.

Order Processing

Orders are processed after they have been successfully confirmed.

Please make sure that your full name, delivery address, telephone number, and other delivery information are correct before placing your order.

Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

Estimated Delivery Time

Our usual estimated delivery time is:

48–72 hours after dispatch.

Please note that this timeframe is an estimate and is not guaranteed.

Final delivery times depend on the postal or courier service responsible for delivering your order. Delivery may take longer because of weekends, public holidays, high delivery volumes, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

Once an order has been handed over to the postal or courier service, Zenix Beauty cannot guarantee the exact delivery time.

We are not responsible for delays caused solely by the postal or courier provider or circumstances outside our reasonable control. However, we will assist customers where reasonably possible if a delivery issue occurs.

Shipping Charges

Any applicable shipping charge will be displayed or communicated during the ordering process before your order is confirmed.

Delivery Information

Customers are responsible for providing accurate and complete delivery information.

This includes:

  • Full name
  • Correct delivery address
  • Telephone number
  • Any additional information required for successful delivery

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply if the package needs to be sent again.

Delivery Attempts

Customers should be available at the provided telephone number so the postal or courier service can contact them if necessary.

If delivery cannot be completed because the customer is unavailable, does not respond to the courier, or refuses the package without a valid reason, additional delivery charges may apply for another delivery attempt.

Delayed Packages

If your order has not arrived within the expected timeframe, please allow additional time for possible postal or courier delays.

If the delay becomes unusually long, contact us with your order details and we will assist you in checking the delivery status where reasonably possible.

Damaged Packages

Please inspect your package when it arrives.

If your package or product arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • Clear photographs of the package
  • Clear photographs of the damaged product
  • A short description of the issue

Please keep the original packaging until the issue has been reviewed.

Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We will review the order and provide an appropriate solution.

Lost Packages

If a package appears to have been lost while in the possession of the postal or courier service, please contact us so we can review the available delivery information and communicate with the carrier where appropriate.

Changes to an Order

If you need to change your delivery details, contact us as soon as possible.

Once an order has been processed or handed over to the courier, we may no longer be able to change the delivery address or other shipping information.

Contact

For questions regarding shipping or delivery, please contact us:

Zenix Beauty
Email: diellorshotka@icloud.com
Address: Rr Tirana, 20000 Prizren, Kosovo