Refund policy

Return & Refund Policy

For hygiene, health, and safety reasons, we do not accept returns or exchanges of opened, used, tested, or unsealed cosmetics, hair care, skincare, grooming, or personal-care products.

If your order arrives with a problem, please contact us at diellorshotka@icloud.com as soon as possible.

We will assist you if:

• You received the wrong product
• Your product arrived damaged
• The product is defective
• An item is missing from your order

Please include your order number, a description of the issue, and clear photos of the product and packaging.

Please do not use, dispose of, alter, or intentionally damage the product before contacting us.

Once the issue has been reviewed, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

For hygiene reasons, opened or used beauty and personal-care products cannot be returned or exchanged.

We do not accept returns because of a change of mind, ordering the wrong product, personal preference, or because you do not like the fragrance, texture, color, or personal result of a product.

Unopened Products

If a product is completely unopened, unused, and still in its original sealed packaging, any return rights required by applicable consumer law will still apply.

European Union Customers

If an order is shipped to a customer in the European Union, applicable consumer protection laws may provide a 14-day cancellation period.

However, sealed goods that are not suitable for return for health or hygiene reasons may lose that return right once the seal has been broken after delivery.