Terms of service
Overview
Welcome to Zenix Beauty.
The terms “we,” “us,” and “our” refer to Zenix Beauty. Zenix Beauty operates this online store and website, including the information, content, features, products, and services made available through it.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
By visiting our website, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website.
If you do not agree with these Terms, please do not use our website or services.
1. Access and Account Information
You must be legally capable of entering into a purchase agreement under the laws applicable to you.
When placing an order or creating an account, you agree to provide accurate, complete, and current information, including your name, email address, telephone number, billing information where applicable, and delivery address.
You are responsible for maintaining the security of your account information and login credentials.
You must not use another person's information without authorization.
2. Our Products
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, packaging, and other information displayed on our website are accurate.
However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, or manufacturer packaging updates.
Packaging, labels, ingredients, designs, or product presentation may occasionally be changed by the manufacturer without prior notice.
We reserve the right to modify or discontinue products and to limit product availability where reasonably necessary.
Products should always be used according to their intended purpose, instructions, and warnings.
For cosmetic and personal-care products, customers should review the ingredients and usage instructions before use. Where appropriate, a patch test should be performed before first use.
3. Orders
When you place an order through our website, you are requesting to purchase the selected products.
An order is considered accepted after it has been confirmed by Zenix Beauty.
Please review your order carefully before submitting it, including the products, quantities, delivery address, and contact information.
We may cancel or refuse an order where reasonably necessary, including where a product is unavailable, incorrect information has been provided, there is an obvious pricing or technical error, or we reasonably suspect fraudulent or abusive activity.
If we need to cancel or modify an order, we will attempt to contact you using the information provided when the order was placed.
Orders are subject to our Refund & Return Policy.
4. Prices and Payment
Product prices are displayed on our website in the currency shown at checkout.
Prices, offers, and promotions may change without prior notice.
The price applicable to an order will normally be the price displayed when the order is placed.
Shipping charges, where applicable, will be displayed or communicated as part of the ordering process.
Our store may offer cash on delivery or other payment methods that we make available from time to time.
Customers agree to provide accurate information necessary to process their orders and payments.
If an obvious technical or pricing error occurs, we reserve the right to correct the error and contact the customer before completing the order.
5. Shipping and Delivery
Orders are prepared and dispatched as quickly as reasonably possible after confirmation.
Our usual estimated delivery time is:
48–72 hours after dispatch.
This timeframe is an estimate and is not a guaranteed delivery deadline.
Final delivery times depend on the postal or courier service responsible for delivering your package.
Delivery may be affected by weekends, public holidays, weather conditions, high courier volumes, transportation disruptions, incorrect customer information, or other circumstances outside our reasonable control.
Zenix Beauty is not responsible for delays caused solely by the postal or courier provider or other circumstances outside our reasonable control. However, we will assist customers where reasonably possible with delivery-related issues.
Customers are responsible for providing a complete and correct delivery address, telephone number, and other required delivery information.
Additional delivery charges may apply if a shipment must be sent again because incorrect or incomplete information was provided by the customer.
For more information, please review our Shipping Policy.
6. Returns, Refunds and Hygiene
Returns, refunds, exchanges, damaged products, defective products, and incorrect orders are handled according to our Refund & Return Policy.
Because we sell cosmetics and personal-care products, certain opened, used, tested, or unsealed products may not be eligible for return for hygiene, health, and safety reasons.
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
7. Intellectual Property
The content available through our website, including our branding, text, graphics, product photographs, logos, design elements, and other materials, may be protected by copyright, trademark, or other intellectual property rights.
You may use our website for personal and lawful shopping purposes.
You may not reproduce, copy, distribute, republish, commercially exploit, or modify protected website content without authorization from the relevant rights holder.
Shopify's trademarks and intellectual property remain the property of Shopify.
Third-party trademarks and product names remain the property of their respective owners.
8. Third-Party Services and Links
Our website may contain services, tools, links, or content provided by third parties.
We do not control all third-party websites or services and are not responsible for their content, privacy practices, security, or availability.
If you choose to visit or use a third-party website or service, you should review its applicable policies and terms.
9. Relationship With Shopify
Zenix Beauty uses Shopify to provide and operate our online store.
Purchases made through our store are transactions between you and Zenix Beauty.
Shopify provides the ecommerce technology used by our store but is not the seller of the Zenix Beauty products purchased through our website.
Shopify may process information relating to your use of our store as described in our Privacy Policy and Shopify's applicable privacy policies.
10. Privacy
Your personal information is handled according to our Privacy Policy.
Information may be collected and processed to operate our website, process orders, arrange delivery, provide customer service, prevent fraud, and comply with applicable legal requirements.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and its service providers.
Please review our Privacy Policy for more information.
11. Reviews and Feedback
If you voluntarily submit a review, suggestion, photograph, comment, or other feedback to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, abusive, defamatory, misleading, infringes another person's rights, contains malicious software, or violates applicable law.
Where permitted, we may use customer reviews and feedback for operating, improving, and promoting our business.
12. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or estimated delivery times.
We reserve the right to correct errors and update information when reasonably necessary.
If an error materially affects an order that has already been placed, we will make reasonable efforts to contact the customer.
13. Prohibited Uses
You may only use our website and services for lawful purposes.
You must not use the website to commit fraud, violate applicable law, infringe intellectual property rights, distribute malicious software, interfere with the operation or security of the website, impersonate another person, collect other users' personal information without authorization, send spam, or attempt to gain unauthorized access to our systems.
We may restrict access to our services where we reasonably believe these Terms have been violated.
14. Availability of the Website
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.
Maintenance, technical issues, third-party service interruptions, internet outages, or circumstances outside our reasonable control may temporarily affect availability.
15. Disclaimer
Information provided through our website is intended to help customers understand and purchase our products.
Individual experiences with cosmetic, skincare, hair care, or personal-care products may vary.
Nothing on our website should be treated as medical advice.
Customers should follow product instructions and seek appropriate professional advice where necessary.
Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.
16. Limitation of Liability
To the extent permitted by applicable law, Zenix Beauty will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control or from misuse of products contrary to their instructions.
We are not responsible for delays caused solely by postal services, courier providers, transportation disruptions, severe weather, or other events outside our reasonable control.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
17. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain in effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies displayed on our website, form the agreement governing your use of our online store.
Failure by us to enforce any provision of these Terms does not mean that we waive our right to enforce it later.
19. Governing Law
These Terms and your use of our services are governed by the applicable laws of the Republic of Kosovo, without limiting any mandatory consumer protection rights that may apply to you based on your place of residence or the destination of your order.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or legal requirements.
The latest version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
21. Contact Information
If you have questions about these Terms of Service, your order, or our services, please contact us:
Zenix Beauty
Email: diellorshotka@icloud.com
Address: Rr Tirana, 20000 Prizren, Kosovo